Privacy Policy

Last updated: March 09, 2024

Welcome to Pro-Tops Inc. This Privacy Policy has been crafted to provide you with a detailed understanding of how we collect, utilize, disclose, and safeguard your personal information when you interact with our website or avail our services.

Information we collect:

Personal Information:

  • Full name
  • Residential address, including city, state, and ZIP code
  • Contact number, including mobile and landline
  • Email address

Non-Personal Information:

  • IP address
  • Browser type and version
  • Device information (including model, operating system, and unique device identifiers)
  • Cookies, pixel tags, web beacons, and other similar technologies

How we collect information

Direct Interaction:

  • When you visit our website and voluntarily submit information through online forms, such as inquiry forms, consultation requests, or surveys
  • During in-person interactions, including showroom visits, events, and consultations

Automated Means:

Through cookies and similar technologies while you browse our website, allowing us to collect information about your interactions and preferences

How we use your information

Providing Services:

  • Facilitating design consultations and project planning, tailoring our services to your specific requirements
  • Offering personalized product recommendations based on your preferences and past interactions
  • Providing regular updates and relevant information regarding the progress of your project


  • Responding to inquiries and requests promptly and efficiently
  • Sending transactional notifications, such as order confirmations and appointment reminders
  • Sharing promotional materials, newsletters, and exclusive offers only with your explicit consent

Service Improvement:

  • Analyzing user behavior, website traffic, and customer feedback to continually enhance our website’s functionality and user experience
  • Customizing your experience based on your preferences and feedback, ensuring a more personalized and enjoyable interaction with our services

Information sharing

Third-Party Service Providers:

  • Sharing necessary information with contractors, suppliers, and collaborators directly involved in your project, ensuring seamless execution
  • Utilizing trusted third-party payment processors for secure and efficient financial transactions
  • Your phone information is securely stored and will never be shared with third parties.

Legal Compliance:

  • Adhering to applicable laws and regulations, and cooperating with law enforcement authorities when required
  • Protecting our rights and property through lawful means, including the enforcement of our Terms and Conditions

Your choices


You have the option to opt-out of receiving promotional materials at any time, and we respect your preferences regarding communication frequency. If you would like to opt-out, please unsubscribe.

Cookie Preferences:

You can manage your cookie preferences through your browser settings, allowing you to control how cookies are stored and accessed on your device

Security measures

Data Security:

  • Implementing robust security measures, including secure storage and processing practices, encryption protocols, and strict access controls
  • Regularly monitoring and updating our security systems to protect your information from unauthorized access, disclosure, alteration, and destruction

Third-Party Links:

  • While we may provide links to third-party websites, we are not responsible for their privacy practices, and we encourage you to review their privacy policies before interacting with those sites

Children’s privacy

  • Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
  • If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our records.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices and services. Any significant changes will be communicated through our website or other appropriate channels.

Contact Information

For any inquiries or concerns regarding this Privacy Policy, please reach out to us at:

Pro-Tops Inc. 

4001 Van Dyke Ct.
Monroe, NC 28110
Telephone: (704) 821-3731

By utilizing our services, you agree to the terms outlined in this detailed Privacy Policy. Thank you for choosing the Complete Kitchen and Bath Design Studio.

Connect with


4001 Van Dyke Ct.
Monroe, NC 28110

Visits to our headquarters are by appointment only. Call (704) 821-3731 to request an appointment

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Opt-Out Instructions

Your phone information is securely stored and will never be shared with third parties.You can opt-out of receiving promotional materials at any time, and we respect your preferences regarding communication frequency. To unsubscribe, click here.